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Month: April 2021

Young Woman on the phone calling clients and taking notes

Using the 5 W’s to Understand Your Customers Story: When to Contact Your Customers

We have done over the Who and What of the 5 W’s already. If you missed those, don’t worry, I have links to those at the end. Today I’m going to focus on When, when should you contact your consumers?  To refresh your memory, the 5 W’s are:  who, what, when, where, and why. The …

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